Customer Testimonials
A top dealership in the area. All of the sales representatives have customers concerns at the top of their list. Excellent service all around.
This dealership takes care of me since moving to the gulf coast. I have chosen them for all my needs since having 2 ford vehicles and 1 Lincoln . I have used Sara Riley to handle all my maintenance needs since moving to the gulf coast. She always answers my texts and sets up appointments to take care of any needs. I am 100% happy with this dealership maintenance!
My sales consultant Brayden Sadler was fantastic. Not only did he answer all my questions quickly his response was immediate. In fact he even helped my father and I purchase a new 2026 Ford Ranger XLT within the payment range we wanted. Not to mention the Finance Director was also extremely helpful. Cheers to their entire team!!!
Service department got me checked in within minutes of arrival and had truck available for pickup within 48 hours
Gave me a great deal on my Ford F150 in 2021 and it was greatly appreciated.
This dealership service department was able and willing to answer my questions about my vehicle recall and why it would take time to complete the process
Nice job. Nice job. Thanks, have a great day. This counter is a pain in the a**.
Greetings to all, Per my service, I felt well taken care of by the staff at Group 1 upon arrival until the conclusion. It appeared my presence was valued both personally and professionally. My service agent Robert Lucas attended me beautifully. He is an asset to your company.and I look forward to working with him and the all of the members of Group 1 again.
Quick turnaround on my trucks service. Awesome customer service. I’ve been taking both my vehicles here for service for years with no issues.
Brought vehicle in with transmission concerns, which were blown off by the service department even though that was what my appointment was for. Open recall not fixed either. They had my car half a day and all that was done was an oil change. Took my vehicle afterwards to a real mechanic who diagnosed in 10 minutes that the transmission needed to be replaced. Worthless service appointment!!!
Great job Kept me informed and made me feel welcome Will continue to use this dealership for my maintenance car needs Thanks
Very fair price on my trade-in and on the vehicle I bought. Nash Baker was great to work with. I would highly recommend stopping there to buy your next vehicle.
Ben Johnson was great, we had issues with a ford transit van we had rented for our family vacation 1 1/2 hours into our trip home we needed a repair to continue our 12 hour trip back home. We pulled into Group 1 Ford and Ben took excellent care of us, can thank them enough for getting us in and repaired and back on the road as quick as possible.
Very thorough service, and great communication. Service advisor went over everything with me and explained it good detail. Technician did outstanding work! Shoutout to Malik!
The Ford team was great. My manager was professional and fast. My mechanic was great and my valet team was professional and courteous.
Service was done as requested. Showed up before scheduled time and was promptly checked in.
The dealership provided me a fair and easy deal over the phone so I didn’t have to waste a day driving over 100 miles one way. Rico was excellent to work with and kept me informed all along the way.
Reliable and professional service! Great communication during the service call and kept me informed throughout the process.
Group 1 of Pensacola went above and beyond with the care of my ford truck. Sara communicated the whole way throughout the process to give me a peace of mind. I will be going here for future business.
Super clean place! The staff is extremely knowledgeable and really go the extra mile to make the experience worthwhile
I was really impressed by everyone at this dealership. My service representative, Ben Johnson, was top notch. What really impressed me was was the short video the mechanic made of everything he checked on my truck. Very impressive!!!
Fast service, fixed it right the first time. And handled recalls i didn't know i had.
Best experience I have had with a purchase of a new car. It was quick and efficient with no hard sale on the aftermarket for your tires paint upholstery etc. No haggle over my trade in either. I had looked up the trade in value before i visited the dealer they offered me the exact price. Thanks Ethan for all the work you did to make my buying experience as pleasant as possible. Sales person was Ethan Beshers and he was Five stars ++ He is not listed under thee sales department
Group 1 got my vehicle in quickly and did a good job! They were very polite, friendly, and helpful in answering all my questions.
Great customer service, Thank you James Hunter for keeping me informed. Thank you, Brenda Mowry.
The representative I dealt with today was wonderful. Very friendly and super kind. The person doing my oil change sent me a video of the inspection of my car. My only complaint is that for being the second person there for the day, it took a really long time to complete the oil change, over 2hrs and the waiting room is like an icebox. I was so cold I was shivering- which is a lot considering I never complain of being cold.
The service advisor was very courteous and professional. Facility was neat and clean. Service was excellent
Took a while for service but the service gal Katrina was very helpful and understanding.
Aaron was professional to deal with. Had car ready to roll..awesome deal. Thank you
Took my 2024 Maverick in for a routine oil change. They had my truck done in an hour. Same service I get anytime I deal with Group 1. Friendly knowledgeable service advisors and a sales staff that isn't pushy or overbearing.
Quick professional service for an oil change, no hassle, no fuss, all good, no bad
Our experience with this dealer ship was awesome ! Arron was very helpful he made sure we had the best experience from his hospitality to working out deals. Ask for Arron he’s the best
Very happy with the service here. This is the second vehicle we have purchased from World Ford and will definitely buy again.
Every employee we dealt with—especially our sales rep, Dalton—was thoroughly professional and incredibly friendly. The entire car-buying experience was fast, smooth, and completely free of pushy sales tactics. It was truly the best car-buying experience of my life. I highly recommend Group 1 Ford!
The service visit was not encouraging. There is too much detail to cover in a feedback conversation - but I will be very careful about having my truck serviced here in the future.
I really like Group 1 Ford’s service department. Everything seems to move quickly and the staff are a pleasure to work with.
Was easy to make reservation for oil change all went good my advisor was nice . .will be back
The service was very good The service Advisor Katrina provided excellent service she is a very nice person thank you good job
The person I worked with to get my car checked in was great. The only issue I had is when the mechanic looked at my car and said that I needed break fulid and it needed to be done because it was dark. I looked at the fulid and its as clear as water. Not a fan of a business that thinks so little of its clients that they would tell me I need somthing that is not the case
Montana was very professional, and kept us up to date and informed of the progress on our vehicle. We look forward to working with her in the future.
Sara was very courteous and professional. Arranged my ride to and from home after car was done and explained everything.
I had a great experience today at this dealership. I will definitely go back. I use this dealer dealership for all my Ford transactions.
My experience was nothing short of outstanding. Rico our sales associate and Sonic the same manager went out of thier way to find the Bronco I was looking for and had it shipped to Pensacola. They did this in a matter of two weeks, and matched all my requirements, to include pricing. Great work by Rico, and we will definitely be going back for our next purchase.
I love the way this dealership is set up. The service drive thru is inside with the service people at their desks. It's very unique. The Ford service guy, Carson, is very nice.
Great receiving and service especially the same day appointment and getting the work done. Thank you.
I took my Ford F150 in for service on August 31st cause it cut off on me while driving. Tristen Cooley was the service advisor he informed me that it would be Wednesday before they can get to my truck no problem. So today I called and Tristen told me they couldn’t duplicate the problem so Now If I wanted them keep my truck longer so they could run another diagnostic test for an additional $210.88 plus the $210.88 for the first one.Very disappointed.I just spent $1478 on the 24th of August. Yall have lost my business. Morgan will welcome ... Read More DealerRater - Sep 9, 2026
Service adviser Benjamin talked over me even when I asked him not to. I was trying to explain my speakers sounding busted, which was a previous problem. I was told I would have to pay a diagnostic fee on a vehicle that is only a year old. I will not go back to rhis dealership for service at all. Very rude.
Montana, was a great person to deal with. She let me know up front that she just started working and that she would do her very best to take care of my problem. She contacted me several time to let me know the progress and what they found. She is a very good rep for your customer service dept. Thank you for hiring her and I hope she keeps the same customer service attitude to take care of the customer. Five stars is not enough for her.
Easy scheduling, I love the indoor service area and the waiting area and coffee is fantastic!
Customer service was excellent and I’ll always take my care to Group 1 dealership.
Sara and Montana were amazing.. Sara checked me in for service on my truck while Montana was with another client. Montana kept me informed as to the status of my vehicle. Both were very professional and pleasant.
First time visiting this Ford dealership. Very impressive overall operation and positive experience. Will use them again
Sean is a great service advisor at group 1 Ford of Pensacola . He kept me informed throughout the entire repair of my vehicle. Sean, along with the mechanic, got my F250 going again.
Good communication about the car's needs and the technician's progress. The pricing was not cheap, but I guess you get what you pay for.
Sara took care of us with courtesy, whole thing was effortless. We'll be back.
Took vehicle in and performed maintenance service in a timely manner. Friendly customer service representative
Made an appointment and dropped off my F150 ! They offered an Uber to take me where I needed to go. Work was done in a timely manner! Well pleased!
I have purchased 3 vehicles from World Ford of Pensacola, FL and have been pleased with my choices. Everyone I've had contact with is great. Definitely recommend
They were very efficient from the drop off time to completion of the service and handling the recall.
Service Advisor indicated that battery was not taking a full charge. I was very disappointed to learn they would have to keep the truck “several days” to diagnose. This has been an ongoing problem since I purchased the vehicle in April 2025 and they’ve never been able to diagnose or resolve.
They were great! They kept me informed. You were very professional and they even gave me a break on the price.
Sean, my service tech was very personable very friendly and just awesome all the way around. He was the first one to greet me when I walked in normally no one says anything to me. I just have to stand there and wait so that was a change up. I was very happy to see that I didn’t look like a nuisance standing there. I appreciated him acknowledging me that has not been my experience in the past so kudos to you Ford for hiring Sean is definitely an asset to the service department.
Carson was awesome. Did a wonderful job getting us in and out. Oil change and traveling too . Thankyou
Straight forward, no nonsense, interaction. Very professional, and helpful across the board. Would definitely shop here again. Highly recommend!
Quick service. The waiting area is very comfortable and clean. I would definitely recommend Group1 Ford service crew.
Matt was very courteous and professional and answered any questions that we had pertaining to the sale of my vehicle.
The world Ford staff is always friendly and helpful. They are always very clear about the service performed and any services that may be needed while explaining them all. They now give you the option to pick up and drop off your car to you, which is a great option if you don’t want to wait. I received a coupon for my oil change and it was extremely easy to use.
Overall experience was great in and out at a reasonable time and didn’t try to pressure me into getting anything that I didn’t come in for
Group 1 Ford of Pensacola’s Service Department always offers exceptional service, with a great staff that is professional, knowledgeable, friendly, and outgoing. It truly makes the experience that much better!
Aaron Babb was very professional. We will recommend Group 1 Ford. Very pleasant and informative.
Great experience. The team at Group 1 Ford was very professional yet accommodating to all our questions and made us as comfortable as possible through the purchase of our new truck. Great price and will use them again in the future.
Sandy Patty was very knowledgeable and attentive to what I needed to my Ford F-150 taken care of. She wasn’t pushy but very polite and helpful. I would definitely recommend fords service department to all of my friends & family members that own a ford or any other vehicle
Thank you for your promo rate of $ 9.99. I.was very pleased for your serviced. A special thanks to JAMES, that met me at the counter. He was very nice, friendly and very accommodating. Thank you also to the person that did a good job in oil changed and rotated my tires.
The wait was too long, but the compensation was worth it. They try to please their customers.
Great service. . The staff was nice and the car was fixed. I wish it was quicker but the service was great. Bbnkkkknbccccccccv
Always a friendly staff to do business with. Good communication and detailed inspections sent multiple ways.
World Ford Service Department was considerate, informative, and quickly performed the recall on our work truck.
Ethan was my salesman and while he was new he worked to ensure everything was taken care of. Sonic, the manager we worked with was also great always asking if I had any questions or needed anything. He also found an incentive I did not even know about once me additional money!
Jerome was kind and informative. If he didn’t know the answer to a question, he quickly found out for us. He asked us relevant questions as well.
I had a very bad experience with this dealership in 2022. I was reluctant to go back but was pleasantly surprised and impressed by the level of service I received . Ethan was my sales person as well as Brandon the sales manager and they were excellent and patient as I test drove three cars and ended up buying a bronco. I would recommend if you’re in the market for a new car this dealership and these folks.
The service tech, Danny was very helpful when I went there to get a new battery last Friday. Thanks you
My service advisor was very thorough, courteous, and professional in managing my service appointment. It was a pleasant experience!
This dealership always keeps my car longer than it should. We stopped going there for this very reason. I had recall work done and they kept my car overnight for something that seems to have taken them only a little over an hour or so to complete. Ben told me they might keep the car if the update took a long time. Then messaged me this morning (with ZERO update yesterday - my appointment time was 9 am) saying they would start the warranty work this morning! WTH? When asked about it he said I was warned it might take a ... Read More DealerRater - Aug 14, 2026
Took my F150 here for the first service appointment. Tristen Cooley was excellent to work with and kept me informed on the process. Will be bringing it back here in the future for service needs.
Service agent, Chris was great, unfortunately the department is otherwise unresponsive or helpful to me.
They seem to not have enough mechanics as programming of computer for a recall tool over 4 hours to complete. Check-in and check-out of dealership was excellent.
It had been a while since I’d purchased a new car, and I was a little anxious going into the dealership because I was expecting a lot of pressure and haggling. I was pleasantly surprised! My sales guy, Brayden Sadler, was fantastic. There was no pressure, he explained everything about the price upfront, and he answered all of my questions about the Bronco Sport, plus plenty of things I didn’t even think to ask. The entire process was easy and painless, and I absolutely love my new Bronco Sport! Thanks, Brayden, for all of your help!
It took 2 1/2 weeks to get a truck back for an AC fixed. Horrible communication, I literally had to go online I talked to a Ford representative. Not even a dealer person. I won’t be taking any more vehicles there for service. I will seek out other dealers for any repairs that need to be made to both of my Ford vehicles, and did I mention both were purchased at world Ford same place We took it in for service. I literally had to call the general manager of the dealership, to get answers about my Ford ranger.
I do not recommend anyone to buy a truck or car from this dealership. Very dishonest, honestly they just want a sell. I recently purchased a 2017 Jeep Wrangler from Group 1 ford last month and the day I drive it off the lot the brakes are sounding horrible. Ironically, the owner of the jeep who traded it in at Group 1 is my coworker. Group 1 told me upon purchase that they themselves installed new brakes, rotors, pads, calipers.. my coworker has all paperwork from when they by did the work and guess what.. they put all the new brake components on. Of ... Read More Google - Aug 11, 2026
Service was excellent. Chad Matthew's was instrumental in providing my used F350 Superduty with a road worthiness necessary to travel our country without hesitation.
Would have like them to go over everything that was done with my car and something that I asked them to look into was not!!
Tristan was such a great service representative, he really did all he needed to do
Very dishonest dealership. They will tell you anything they can in order to make a sale
Staff were very polite & professional. Kept me updated at all times. Let me know about other concerns on my truck while doing an recall software update
Very prompt in service. Very courteous. Really appreciate their professionalism. Would recommend World Ford for service option
Service advisor Ben is a prime example of of how customer service should be and showing care towards meeting their needs to get their vehicles repaired.
This service center is a joke. Imagine…a Ford service center being unable to service a Ford! Took car in for service. Was told the issue was being caused by broken equipment. Services recommended were approved When picking up the vehicle was told that techs broke welding and they weren’t going to be able to fix. Paid for services and left with a car they damaged but wouldn’t repair, only to pull out of the lot and have the same issue I just paid thousands to have repaired. Took vehicle back and was told original service repair was “... Read More DealerRater - Jul 31, 2026
Was please today at my service appointment The advisor was professional & courtesy Her name was Montana Appreciated the COMPLETE VIDIO of the service check preform on my new truck I was happy to see everything done professionally and complete I even spoke with the service manager let her know I was happy to see better job from the dealership service department Thank you Tammy Nelson Nelson plumbing Contractors Inc.
I was very pleased with the work performed and with the knowledge of the service dealer. Very professional
Tristan was so cool and kind- he saw that I had three young kiddos with me and knew the wait time was high, so he did what he could to push us up a bit! Friendly service, free WiFi and a decent sized waiting room made our wait better!
