Customer Testimonials
Sara and Montana were amazing.. Sara checked me in for service on my truck while Montana was with another client. Montana kept me informed as to the status of my vehicle. Both were very professional and pleasant.
First time visiting this Ford dealership. Very impressive overall operation and positive experience. Will use them again
Sean is a great service advisor at group 1 Ford of Pensacola . He kept me informed throughout the entire repair of my vehicle. Sean, along with the mechanic, got my F250 going again.
Good communication about the car's needs and the technician's progress. The pricing was not cheap, but I guess you get what you pay for.
Sara took care of us with courtesy, whole thing was effortless. We'll be back.
Took vehicle in and performed maintenance service in a timely manner. Friendly customer service representative
Made an appointment and dropped off my F150 ! They offered an Uber to take me where I needed to go. Work was done in a timely manner! Well pleased!
I have purchased 3 vehicles from World Ford of Pensacola, FL and have been pleased with my choices. Everyone I've had contact with is great. Definitely recommend
They were very efficient from the drop off time to completion of the service and handling the recall.
Service Advisor indicated that battery was not taking a full charge. I was very disappointed to learn they would have to keep the truck “several days” to diagnose. This has been an ongoing problem since I purchased the vehicle in April 2025 and they’ve never been able to diagnose or resolve.
They were great! They kept me informed. You were very professional and they even gave me a break on the price.
Sean, my service tech was very personable very friendly and just awesome all the way around. He was the first one to greet me when I walked in normally no one says anything to me. I just have to stand there and wait so that was a change up. I was very happy to see that I didn’t look like a nuisance standing there. I appreciated him acknowledging me that has not been my experience in the past so kudos to you Ford for hiring Sean is definitely an asset to the service department.
Carson was awesome. Did a wonderful job getting us in and out. Oil change and traveling too . Thankyou
Straight forward, no nonsense, interaction. Very professional, and helpful across the board. Would definitely shop here again. Highly recommend!
Quick service. The waiting area is very comfortable and clean. I would definitely recommend Group1 Ford service crew.
Matt was very courteous and professional and answered any questions that we had pertaining to the sale of my vehicle.
The world Ford staff is always friendly and helpful. They are always very clear about the service performed and any services that may be needed while explaining them all. They now give you the option to pick up and drop off your car to you, which is a great option if you don’t want to wait. I received a coupon for my oil change and it was extremely easy to use.
Overall experience was great in and out at a reasonable time and didn’t try to pressure me into getting anything that I didn’t come in for
Group 1 Ford of Pensacola’s Service Department always offers exceptional service, with a great staff that is professional, knowledgeable, friendly, and outgoing. It truly makes the experience that much better!
Aaron Babb was very professional. We will recommend Group 1 Ford. Very pleasant and informative.
Great experience. The team at Group 1 Ford was very professional yet accommodating to all our questions and made us as comfortable as possible through the purchase of our new truck. Great price and will use them again in the future.
Sandy Patty was very knowledgeable and attentive to what I needed to my Ford F-150 taken care of. She wasn’t pushy but very polite and helpful. I would definitely recommend fords service department to all of my friends & family members that own a ford or any other vehicle
Thank you for your promo rate of $ 9.99. I.was very pleased for your serviced. A special thanks to JAMES, that met me at the counter. He was very nice, friendly and very accommodating. Thank you also to the person that did a good job in oil changed and rotated my tires.
The wait was too long, but the compensation was worth it. They try to please their customers.
Great service. . The staff was nice and the car was fixed. I wish it was quicker but the service was great. Bbnkkkknbccccccccv
Always a friendly staff to do business with. Good communication and detailed inspections sent multiple ways.
World Ford Service Department was considerate, informative, and quickly performed the recall on our work truck.
Ethan was my salesman and while he was new he worked to ensure everything was taken care of. Sonic, the manager we worked with was also great always asking if I had any questions or needed anything. He also found an incentive I did not even know about once me additional money!
Jerome was kind and informative. If he didn’t know the answer to a question, he quickly found out for us. He asked us relevant questions as well.
I had a very bad experience with this dealership in 2022. I was reluctant to go back but was pleasantly surprised and impressed by the level of service I received . Ethan was my sales person as well as Brandon the sales manager and they were excellent and patient as I test drove three cars and ended up buying a bronco. I would recommend if you’re in the market for a new car this dealership and these folks.
The service tech, Danny was very helpful when I went there to get a new battery last Friday. Thanks you
My service advisor was very thorough, courteous, and professional in managing my service appointment. It was a pleasant experience!
This dealership always keeps my car longer than it should. We stopped going there for this very reason. I had recall work done and they kept my car overnight for something that seems to have taken them only a little over an hour or so to complete. Ben told me they might keep the car if the update took a long time. Then messaged me this morning (with ZERO update yesterday - my appointment time was 9 am) saying they would start the warranty work this morning! WTH? When asked about it he said I was warned it might take a ... Read More DealerRater - Aug 14, 2026
Took my F150 here for the first service appointment. Tristen Cooley was excellent to work with and kept me informed on the process. Will be bringing it back here in the future for service needs.
Service agent, Chris was great, unfortunately the department is otherwise unresponsive or helpful to me.
They seem to not have enough mechanics as programming of computer for a recall tool over 4 hours to complete. Check-in and check-out of dealership was excellent.
It had been a while since I’d purchased a new car, and I was a little anxious going into the dealership because I was expecting a lot of pressure and haggling. I was pleasantly surprised! My sales guy, Brayden Sadler, was fantastic. There was no pressure, he explained everything about the price upfront, and he answered all of my questions about the Bronco Sport, plus plenty of things I didn’t even think to ask. The entire process was easy and painless, and I absolutely love my new Bronco Sport! Thanks, Brayden, for all of your help!
It took 2 1/2 weeks to get a truck back for an AC fixed. Horrible communication, I literally had to go online I talked to a Ford representative. Not even a dealer person. I won’t be taking any more vehicles there for service. I will seek out other dealers for any repairs that need to be made to both of my Ford vehicles, and did I mention both were purchased at world Ford same place We took it in for service. I literally had to call the general manager of the dealership, to get answers about my Ford ranger.
Service was excellent. Chad Matthew's was instrumental in providing my used F350 Superduty with a road worthiness necessary to travel our country without hesitation.
Would have like them to go over everything that was done with my car and something that I asked them to look into was not!!
Tristan was such a great service representative, he really did all he needed to do
Very dishonest dealership. They will tell you anything they can in order to make a sale
Staff were very polite & professional. Kept me updated at all times. Let me know about other concerns on my truck while doing an recall software update
Very prompt in service. Very courteous. Really appreciate their professionalism. Would recommend World Ford for service option
Service advisor Ben is a prime example of of how customer service should be and showing care towards meeting their needs to get their vehicles repaired.
This service center is a joke. Imagine…a Ford service center being unable to service a Ford! Took car in for service. Was told the issue was being caused by broken equipment. Services recommended were approved When picking up the vehicle was told that techs broke welding and they weren’t going to be able to fix. Paid for services and left with a car they damaged but wouldn’t repair, only to pull out of the lot and have the same issue I just paid thousands to have repaired. Took vehicle back and was told original service repair was “... Read More DealerRater - Jul 31, 2026
Was please today at my service appointment The advisor was professional & courtesy Her name was Montana Appreciated the COMPLETE VIDIO of the service check preform on my new truck I was happy to see everything done professionally and complete I even spoke with the service manager let her know I was happy to see better job from the dealership service department Thank you Tammy Nelson Nelson plumbing Contractors Inc.
I was very pleased with the work performed and with the knowledge of the service dealer. Very professional
Tristan was so cool and kind- he saw that I had three young kiddos with me and knew the wait time was high, so he did what he could to push us up a bit! Friendly service, free WiFi and a decent sized waiting room made our wait better!
Tristen was awesome to work with. He is very friendly and personable. He made me feel comfortable leaving my truck with him in charge of it. I had a coupon that was emailed to me but it was for my old Sports Trac that I no longer owned. He assisted me with a discount for my oil change and tire rotation.
Christopher Garrido got us takent care of in a professional and prompt manner. Exceptional service.
The guy that helped me was super nice & made me feel very comfortable even though i don’t know a thing about cars
Ben Johnson’s exceptional service, professionalism, and care convinced me to stay despite cheaper alternatives available.
Group one ford was very accommodating, and also they had great customer service quick service and also the grounds were clean!
Jerry (Danny) is the amazing! Great communication and amazing work! Best dealership in town! Awesome!
The service department is well organized and clean. Technicians are polite and knowledgeable. The lounge area is clean and comfortable with vending machines and television.
Always have a very pleasant experience at this dealership. They always get me in and out without any issues
My vehicle popped up with an engine alertand these folks did their best to diagnose it, but the errors did not show up when they took their diagnosis so they couldn’t see what the errors were. They did not charge me for what they looked at. So very appreciative of this fact. If the engine light comes on again, they will be the first to see it this time . Thank you for all your cooperation and positive attitudes.
I took my car in for a recall that was supposed to take four or five hours. It was there for four days and no one would talk to me about it. I called several times and nobody answered the phone and nobody called me back. Horrible customer service I would definitely not buy a car there.
Walked in off the street, no appointment, needed new battery, excellent Customer Service, great waiting room. In and out in less than hour.
Rico is a great salesperson!! We knew what vehicle we wanted and he got us in and out quickly! We didn’t have to spend the whole day at the dealership!
Avoid this service department. I brought my vehicle to Group 1 Ford in Pensacola for a manufacturer recall repair. The radio was fully functional when I dropped it off. When I picked it up, the radio no longer worked at all.
I spoke with Danny and Jacob in the service department about the damage, and instead of taking any accountability, I was told there was no way to prove they caused it and that I’d just have to deal with it. No offer to investigate, no offer to help, nothing. Just flat denial and a shrug.
If your car goes ... Read More DealerRater - Jul 16, 2026
Trusty dealership with excellent service to the customer. They do offer service deals that are cost saving
From the time I drove in for service until I picked up my car, I felt appreciated.Tristan in service was nothing but professional and willing to go the extra step. Thank you for taking care of my recall work. I will be back!
Used the valet service! Service was performed in a timely manner. Mpi received, very happy with my service today!
All the staff were nice. The waiting area was comfortable. The only negative was they did not fill up my DEF. Their policy was to only put in three gallons.
Special shout out to Sara Reilly. Next to Jacob she’s the best she is a hard worker and she spoke to me in a manner I could understand when speaking about my Bronco. Also, when she told me something was going to be done and the time frame it was accurate as can be. Again awesome job both by the dealer and by Sara. Thank you Ross Mitchell Blue Bronco
Disappointed Experience – Group 1 Ford of Pensacola
I rarely leave reviews, but I believe other buyers deserve to know about my experience.
I drove approximately two hours to view a GMC Sierra 2500HD Denali Ultimate- 47,512 miles
VIN: 1GT49XEY4RF391324
After spending considerable time communicating with both the salesperson Stephen Rone and the Used Car Manager Chris. Before making the trip, I specifically requested-more than once that the truck be thoroughly detailed and presented in its best possible condition. I was assured that it would be.
Unfortunately, when I arrived, it was immediately apparent that the truck had not been prepared ... Read More DealerRater - Jul 10, 2026
The customer service of my dealer, Mr. Smith is unmatched in the car buying world!
Outstanding service from this dealer! Danny McWatters was my Service Advisor for the actual work. Service Advisor Sara Reilly, took care of the final billing for a promotional oil change and general inspection offer for my F-150, plus checking an air bag warning message. It turned out that a connector for the airbag wiring had come loose and it was was a simple matter of just reconnecting it. Everything was professionally taken care of and the promo cost was honored without additional cost. Service Advisor Sara Reilly, caught an oversight on my part concerning my remaining rewards points. Luckily, my ... Read More DealerRater - Jul 9, 2026
Chris Stanford always takes such good care of me anytime I come in thank u!
Did what what they said they would do for the price they said they would do it for.
Outstanding service and my service advisor greeted me and was very professional kept me fully informed about my vehicle.
Chris was informative and very helpful! It just took little longer than I expected! Thanks
Jacob and all the team are 5 Star! It’s why I keep coming back!
I have worked on my own cars and taken them for repairs from Florida to California for the last 51 years. Today concluded the worst repair attempt in my life. I keep a well preserved 2000 Excursion in Pensacola to carry my family for beach trips.
Last April in noticed a minor exhaust leak and a latch on the tailgate stopped working. I went by the dealership to make an appointment for repair to be done beginning at 8:30 Monday morning June the 29th. When I made the appointment Ford informed me they could no longer get the latch part. I ordered my ... Read More DealerRater - Jul 2, 2026
Solid dealership and works with their customers to get the best deal! Highly recommend them!
Clean, Friendly, professional, on time, explained any questions I didn't understand.do when promised.
I really love the way they Sent pictures of what they saw and what they did. It’s was very informative and gave me an up front view. .
The service provider greeted me and immediately began my service, despite me not having my coupon or my invite email she still honored the service special… NEXT LEVEL !
Our service rep was the best yet; asked great questions, provided clear info and recommendations. Strongly thumbs up.
Good service, reasonable pricing, very nice waiting area. Would definitely have my car serviced here again.
Clean,friendly,did the work that was scheduled in a short time,called me as promised
Exceptional service provided by the advisors and staffs. There are no extra selling or recommendations and straight to the points. No pressure for the customer like other dealers. Thank you.
They are Quick, courteous, honest and customer oriented. Provide really great value for the money!
Fast intake of your vehicle. Automatic doors are very helpful on the service bay area. Parking is limited in this area.
Very professional and our salesman, Brandon, knew the vehicle inside and out. It was a lot faster than any other dealership I’ve dealt with in the past.
JGreat service. Danny is the best. Thanks for taking care of our vehicles at Group 1!
It is always a pleasure dealing with your service department and especially enjoy working with Danny. He’s always very helpful and knowledgeable.
Great service and keeping me informed on status reports of vehicle maintenance and repairs and any issues as they arise
I received a recall notice from FMC. I contacted the dealership and from appointment to completion the relationship was efficient, professional and friendly. Montana, my service agent is a great asset.
Visit to Service Department for a recall repair and general maintenance on my 2024 F150. My experience was excellent. Tristen, my service advisor exceeded my expectations, extensive knowledge of my vehicle, value of my time and ensured parts were in fact available to do the repairs prior to me just leaving my vehicle at the dealership and wondering when my truck would be repaired. Ford that is huge considering the current climate in dealing with recalls and repairs. Again a great experience.
Had a great experience purchasing a new F150 Tremor. Marco and the rest were fantastic and expedited the process!
Danny was extremely helpful and kept my truck overnight to try and troubleshoot an issue when it was originally only there for an oil change. Even though they couldn’t replicate it still gave me a coupon for my oil change. While I don’t always agree with their appointment system the customer service and work has always been great.
The salesman worked with me on my exact needs and helped me find the specific car I was looking for.
They were fast and friendly with what I needed to get done. I went a little bit later in the afternoon to get the discount, I was also informed of the bonus of doing the survey
Service could be a little faster I guess it was a lot faster than the last service
Super rude. If you don’t look at the bill, they try to charge you for extra stuff. Treat you like you don’t matter.
Same day appointment. Very quick thorough service. Kept me informed throughout. Got my truck in checked, serviced in less than 2 hours. Extremely courteous. ALL AROUND OUTSTANDING!
All of the staff were friendly and professional. My car was serviced faster than the original estimate.
