Customer Testimonials
Clean, Friendly, professional, on time, explained any questions I didn't understand.do when promised.
I really love the way they Sent pictures of what they saw and what they did. It’s was very informative and gave me an up front view. .
The service provider greeted me and immediately began my service, despite me not having my coupon or my invite email she still honored the service special… NEXT LEVEL !
Our service rep was the best yet; asked great questions, provided clear info and recommendations. Strongly thumbs up.
Good service, reasonable pricing, very nice waiting area. Would definitely have my car serviced here again.
Clean,friendly,did the work that was scheduled in a short time,called me as promised
Exceptional service provided by the advisors and staffs. There are no extra selling or recommendations and straight to the points. No pressure for the customer like other dealers. Thank you.
They are Quick, courteous, honest and customer oriented. Provide really great value for the money!
Fast intake of your vehicle. Automatic doors are very helpful on the service bay area. Parking is limited in this area.
Very professional and our salesman, Brandon, knew the vehicle inside and out. It was a lot faster than any other dealership I’ve dealt with in the past.
JGreat service. Danny is the best. Thanks for taking care of our vehicles at Group 1!
It is always a pleasure dealing with your service department and especially enjoy working with Danny. He’s always very helpful and knowledgeable.
Great service and keeping me informed on status reports of vehicle maintenance and repairs and any issues as they arise
I received a recall notice from FMC. I contacted the dealership and from appointment to completion the relationship was efficient, professional and friendly. Montana, my service agent is a great asset.
Visit to Service Department for a recall repair and general maintenance on my 2024 F150. My experience was excellent. Tristen, my service advisor exceeded my expectations, extensive knowledge of my vehicle, value of my time and ensured parts were in fact available to do the repairs prior to me just leaving my vehicle at the dealership and wondering when my truck would be repaired. Ford that is huge considering the current climate in dealing with recalls and repairs. Again a great experience.
Had a great experience purchasing a new F150 Tremor. Marco and the rest were fantastic and expedited the process!
Danny was extremely helpful and kept my truck overnight to try and troubleshoot an issue when it was originally only there for an oil change. Even though they couldn’t replicate it still gave me a coupon for my oil change. While I don’t always agree with their appointment system the customer service and work has always been great.
The salesman worked with me on my exact needs and helped me find the specific car I was looking for.
They were fast and friendly with what I needed to get done. I went a little bit later in the afternoon to get the discount, I was also informed of the bonus of doing the survey
Service could be a little faster I guess it was a lot faster than the last service
Super rude. If you don’t look at the bill, they try to charge you for extra stuff. Treat you like you don’t matter.
Same day appointment. Very quick thorough service. Kept me informed throughout. Got my truck in checked, serviced in less than 2 hours. Extremely courteous. ALL AROUND OUTSTANDING!
All of the staff were friendly and professional. My car was serviced faster than the original estimate.
Timely and pleasant experience. Keeping me informed throughout the process. Nice waiting area to hang out.
When I called and scheduled the recall service, I also scheduled a oil change if it was the same price as the last time I was there. I Had a service number to show the attendant but he said he didn't need it. I dropped the vehicle off the night before and handed my keyboard to the guy in the service center. They said it would be done by 1pm the next day. When I finally went to pick up my vehicle, I called before I left my house and he said it would be ready in 25 minutes. I ... Read More DealerRater - Jun 17, 2026
Staff was professional, waiting area was clean and sufficient, appointment was prompt in getting my car serviced so I could leave in a timely manner.
Went in for an oil change and tire rotation. Judy at the service desk took quick care of me. The service was one of the quickest I've ever had at a dealership.
I’ve had my truck for 2 years now and group 1 has been the only place I have taken it for service. For far they have not disappointed. Tristen and Sara have been my favorite service advisors over that time.
I was able to get the services I requested quickly with quality customer service. I also received a video showing everything that was good with my vehicle and services that I will need in the future.
I had a previous dealer tell me it was impossible to clear the check engine code for something I didn’t want to fix that was not an issue worth repairing. I didn’t even ask them to clear it but they did and now the annoying light is gone, what a relief.
From my initial call, never having been to this dealership, to receiving my repaired vehicle. Communication was timely and complete. My concerns were listened to and addressed in a most professional manner. I was pleased that compromises on price were negotiable with customer satisfaction being the perceived priority. Excellent service and my vehicle is once again in top shape!
Matthew was great. He kept me informed of what was available since I was from out of town. He was on top of everything. My appointment time was honored. I didn’t feel any pressure and offered me options. The financing dept was very quick, it took about 2 1/2 hrs from the time I arrived on the lot including test drives and everything to drive out with a very nice vehicle. Such a good experience!
I had my wife go in for an oil change today. She dealt with Sara and was very pleased with her experience. Will definitely be using Ms. Sara as our service advisor from now on
First time taking our Ford Escape here and we’re very pleased with the service. Our service adviser Sara Reilly kept us informed every step of the way. Will definitely be back !
Tristen Coole was a great service advisor, provided as much information as I needed even help break it down for my better understanding. Definitely will have him next time as a service provider ! Thank you guys for the help .
Christopher was super nice and did a great job with communication! Recall got fixed and they even did an inspection of my vehicle which was super nice! Thank you
Amazing customer service and total engine replacement work on truck and fuel system replacement. The technician and advisor were above reproach. Thank you so much for such quality service.
Service center is always transparent, honest, and does their best to give a good price.
Sara did a good job keeping me informed and the service was great. Would recommend
Service department has been getting better and more timely and accommodative. Had a recall inspection this AM and Jacob got me in and out. I appreciate that as I live a good distance away from dealer.
Great service, friendly and always answered any questions I had about there vehicle's. Will continue to ho there for all my vehicle needs.
Meet you with smiles great place to work obviously oil change was done in a very fast manner
Have always received excellent service with world Ford. The customer service is outstanding. They have always treated us with respect and honesty.
The service department is top notch, fast and friendly got me in and out quick and set up for next appointment.
Benjamin for customer service is award winning. Makes me feel comfortable that the vehicle is in good hands because issues are addressed upfront.
Friendly, professional and courteous service delivered within the time predicted for the items to be performed.
They are super nice and they were very easy to work with. I will be getting all my oil changed there
Good service, friendly staff, they researched my warranty program and took care of the required service
Employees at the group 1 Ford are very courteous and helpful. I’m satisfied with the service provided for my car and will come back here for any other services.
Everyone was very friendly and nice! Nice waiting area with drinks and a snack machine while waiting.
I have very little time to have my car serviced and they always get me in and out as quick as possible
Noah myable. service adviser. Was really helpful and knowledge. Five stars for duediligence. 5 star.
Great, honest, respectful just to mention a few things. They helped with everything I needed.
Very helpful and my advisor made sure I was taking care of. I'll be back as always.
Easy check in and fast service! Everything was great. Timothy was pleasant and kept me informed.
My salesman Steven was great from picking out what I wanted to the test drive. Then back to the finance office very expeditious very easy to deal with explained everything. I would highly recommend this dealership whether you're buying new or used
We’d definitely buy from Group 1 again. Brandon is a great asset to your company and helped us to smoothly purchase our truck. We’re very happy with it and all of your staff.
Follow up could have been better but I was treated professionally and my vehicle was repaired the first time. Montana was great to work with.
Service department was on it today! Got me in and out in a timely manner. Sara was friendly, efficient, and kept me informed. Good work, Ford team.
Getting checked in was fast and easy in the new service area drive through. Chris kept me informed on what was going on.
Customer service was great. He kept me updated and let me know when my car was completed.
Brought my car in for repairs, when they put it back together they forgot to hook up windshield wiper hoses. They broke two pieces of trim. Brought it in for that to be repaired( windshield wipers hoses) and they never installed the broken trI’m as requested. Brought it in again for another repair (warranty roof replacement) and asked for the trim to be replaced. Told it was done. Picked up car for third time and trim still not completed. Very frustrating experience
Upon entry every one was friendly and the area was clean. The waiting room has the most fabulous and comfortable chairs.
Danny McWatters is phenomenal! Very communicative and informative! Will def Be returning if any further work is needed!
World Ford has always treated me right. And they have the best coffee of any dealership I’ve been to.
Danny was very kind. Up front about what the service department was going to do and how long it would take
Good staff didn’t take long the service advisor kept me updated and not in the dark would recommend
Friendly and knowledgeable service advisors and caring and attentive service department manager. Great waiting room. Very nice dealership facility.
Very Professional. It speaks volumes to me that most of the personnel had ten plus years with this dealership.
Went in to get my 60,000 mile service great experience have been getting my car serviced there for the last 4 years the lobby is great when you have to wait
Service was great!! Everyone was very polite!! Service and inspection was great!! I would recommend them to anyone
This service department is very mismanaged.
I purchased my 2024 Mustang at this dealership. The buying experience was fine.
The second time that I took my car in for an oil change I waited over 4 hours at the dealership. I had made an appointment and I had to wait over 4 hours! I was told that the oil change department was backed due to all of the vehicles that were brought in that morning. I had an appointment, no matter who dropped their car off that morning, I should not have been waiting behind the people who didn't have appointments.
Fast ... Read More DealerRater - May 26, 2026
Chris did outstanding job explaining all the service that I’ve received. My truck was also treated for a Teflon coating. That looks great.
Thank Tyler for all you dedication and helping with my trade yesterday. I was a Jeep girl, but now I am a Toyota owner.
This is the second car I’ve purchased from my Marco, and once again he made the entire process easy and stress‑free. He’s straightforward, helpful, and truly listens to what I need. I never feel pressured — just supported. That’s exactly why I came back to him for my next car. If you want someone who keeps things simple and takes great care of you, he’s the one to go to.
Group 1 Ford is always so friendly and helpful. I can drop my car off and then get text updates. They make approving services easy via text as well. They also have great specials and their oil change is cheaper than drive up companies. Their scheduling process is easy too.
Good customer service, kept me informed about my service. I was very satisfied with the service provided.
Excellent communication and services delivered at a high quality! Fully met expectations. I will continue to use World Ford
Noah and the team did a great job. Got service done. Very clean and friendly dealership
Service was great and all my issues were addressed. That said, having to drop off your vehicle for a week just to keep it in the service queue is quite a ridiculous proposition.
I’m only rating a portion of the dealership and the service. While I was there in the lobby, there were two glaring issues that caught my eye. The lighting kept going off which eventually the servicemen fixed. The other is they have a visual TV board of the maintenance for the day which everyone who came in the lobby were looking at was not updated. The date of my maintenance showed May 8th however, the actual date was the 18th. We all were looking for our names until we realized it was the wrong date. I asked around and ... Read More DealerRater - May 17, 2026
Ben and Brittany were professional and friendly. They helped me through my truck service and kept me up-to-date and communicated clearly. I felt very welcomed and will be back to this location next time service is needed.
Chris was my service advisor he went above and beyond to make sure I was kept up to date on the status of my vehicle in service
We take all of our work trucks and transits to Group 1 Ford to get serviced! They have an excellent service department and are always friendly!
Dalton our sales professional was great. Got the deal done before getting to the dealership. In less than an hour my wife and I were in and out and on our way home.
The employees are very helpful and my van is back to normal. The repair process was easy.
Prompt reliable service for my vehicle. Care taken to keep my vehicle protected. Well done job. Thank You
From my first phpne call, everyone wss friendly and professional. I watched the service manager deal with an angry customer who had failed to answer his phone or texts. He graciously helped the customer without humiliating him.
Marco, Sonic and Westley were a pleasure to work with. From the test drive to putting our tag on the new truck, we felt genuinely cared for and appreciated.
Worked with Marco, deal was quick in & out, had texted for several days b4 I physical visited store. Would highly recommend him,courtesy & professional.
I like how it is set up where you can pull in and drop off your vehicle.
Good professional staff. Sara did a great job working with me. Time for the service was okay.
I have bought 2vehicles from this dealership and so far have been very satisfied. Wish the interest rate was the same as my first one!!!
Austin my service advisor was very courteous and knowledgeable. Service was thorough and completed in a timely manner.
Group 1 was great to work with. They were supportive and helpful throughout the entire process.
Everything was done on time with good communication during the entire process. I love the detail and professional service.
Service Rep. Noah is outstanding!! This dealership won’t or can’t hire enough certified technicians to handle the volume of customers. 2 different appointments (45 minutes each way) to get a “check engine light “ diagnosed. They originally scheduled it for a Saturday but when I got there, found out they don’t do that on weekends.
Amazing experience with the nation's best used car salesman Aaron Babb! He made the entire process effortless and expertly explained every detail.
I take my expedition her for regular service and am always happy with the excellent experience
My Service Advisor, Sara was such a freaking Badass. She kept me up to date with my services and got me squared away with a loaner without missing a beat. Such great customer service and care by her! All of my future service appointments will be with Sara
